Free Access Salesforce.Sales-Cloud-Consultant.v2023-06-22.q251 Practice Test (Page 47)

Question 226

A manager would like information on the knowledge base searches conducted by customers and call center
agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers

A.Number of knowledge articles in each data category.

B.Knowledge search query with no results.

C.Knowledge articles with the lowest rating.

D.Knowledge articles created by call center agents.

Question 227

Sales representatives at Universal Containers log activates on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?

A.Activities report on accounts the manager owns

B.Activities report on accounts, contacts, and opportunities the manager owns

C.Activities report on accounts and contacts the manager owns

D.Activities report on accounts and opportunities the manager owns

Question 228

Sales Management at Universal Containers is concerned that pipeline and forecasting reports are inaccurate because sales representatives are creating opportunities after they are closed/won. Which solution will help sales management identify and address the issue? Choose 2 answers

A.Run the opportunity pipeline standard report to view the upcoming opportunities by stages

B.Create a workflow rule that automatically updates the opportunity to the first stage in the sales process

C.Use a workflow rule to email sales management when the opportunity is created in the closed won stage.

D.Create a report that displays opportunities that have a closed date less than or equal to the created date.

Question 229

The Vice President of Sales for Universal Containers wants a pipeline trending report that will be used for a monthly sales forecast meeting.What solution should a consultant recommend to meet this requirement?

A.Create an analytic snapshot to run monthly for opportunities by forecast category.

B.Create a custom object to store monthly opportunity data populated by a scheduled job.

C.Create reports to run monthly and save the results in a personal report folder.

D.Create a month-over-month trending report and save the results in a public sales folder.

Question 230

Universal Containers representative wants to see forecast amount by all sales representatives and by multiple product group. What would a consultant recommend to meet these requirement? Choose 2 answers

A.Implement collaborative forecast with quota attainment

B.Build a custom forecast report showing product groups

C.Implement collaborative forecast with product family

D.Build a forecast list view by product family groups

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Question 226

Question 227

Question 228

Question 229

Question 230

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