Free Access Salesforce.Sales-Cloud-Consultant.v2024-11-01.q262 Practice Test (Page 15)

Question 66

Universal Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search. Which approach will ensure best system performance? Chose 3 answers:

A.Custom search

B.Division

C.Tiered data strategy

D.Record types

E.Custom indexes

Question 67

Cloud Kicks (CK) has two sales divisions: a franchise sales division and a public sales division. The sales reps for each division have different user profiles. The sales reps for the franchise sales division should only be able to set up Business Accounts.
What should the consultant recommend meeting this requirement?

A.Use sharing rules to share Accounts between franchise and public divisions.

B.Ensure there are a minimum of two Record Types for Person Accounts.

C.Ask Salesforce Support to disable Person Accounts in CK's org.

D.Remove Person Account Record Types from the franchise sales user profile.

Question 68

During the planning stage of a project, what customer information should be requested to ensure requirements are successfully gathered? Choose 3 answers

A.Company financial information

B.List of stakeholders with roles and titles

C.Organizational chart with titles

D.Listof required objects and fields

E.Key reports from the current system

Question 69

Universal Containers has a complex sales process that requires two different sets of sales stages for
opportunities with an opportunity amount above or below USD $100,000. What should a consultant
recommend to meet this requirement?

A.Create two sales processes, two opportunity record types, and a workflow rule triggered by the
opportunity amount.

B.Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales
process.

C.Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.

D.Create one sales process and a validation rule that evaluates opportunity amount to determine the
appropriate sales stage.

Question 70

Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team.
Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?

A.Total pipeline Value

B.Customer Lifetime Value (CLV)

C.Annual Contract Value (ACV)

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