Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

CORRECT TEXT
What can customers do in private Chatter groups?

Can you capture currency amount information through web to lead or web to case?

Universal Containers wants to implement Omni Channel within Service Cloud for its representatives. What is the first step required to configure Omni Channel?

Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.
Which contacts should the consultant migrate from the marketing application to leads in Salesforce?