Question 91

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
  • Question 92

    The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
    How should an administrator configure this requirement?
  • Question 93

    Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
    Which two tools should an administrator use to build this solution?
    Choose 2 answers
  • Question 94

    Which three aspects of standard fields should an administrator customize?
    Choose 3 answers
  • Question 95

    The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.
    Which functionality is preventing the field type from being changed?