Universal Containers has recently set up an email-to-case channel for customers to submit case. However, they are having trouble tracking and relating email responses to the related Salesforce case.
What should a Consultant recommend to address this issue?

Which system would a contact center integrate with in order to provide field service agents with information
needed to provide service at customer sites?

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and
Facebook?

What is the primary function of a private branch exchange (PBX)?

Universal Containers will be launching a telesales contact center. What should be considered in the design?
Choose 2 answers.