Which two solutions should Universal Containers consider to increase Contact Center Agent productivity? Choose 2 answers

Univeral Containers is designing a contact center that will store 20 million cases. Of those, 5 million will need
to be accessed for reporting and search. Which approach will ensure best system performance? Choose 3
answers:

What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)

Which document should be created to support the initial planning phase of animplementation project? (Choose
2)

Universal Containers' agents often need to access the same cases, contacts, and orders multiple times per day. What should a consultant recommend to meet this requirement?