Question 16

Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction
  • Question 17

    Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
    In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers
  • Question 18

    A company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
    Which three standard Salesforce objects should be used in this experience?
    Choose 3 answers
  • Question 19

    A Development team is not valuing the results of a usability testing session.
    How should acceptance of the results be increased?
  • Question 20

    A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
    Which research methodology should be used?