Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

Cloud kicks wants to incorporates human-centered design across its organization Which two practices should be adopted

Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers

In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers

Which criteria should the designer consider when selecting users for testing?