Free Access Oracle.1Z0-1003-21.v2022-01-19.q44 Practice Test (Page 5)

Question 16

A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?

A.Routing will notassign that activity to John Smith due to a soft skills mismatch.

B.Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

C.Routing will not assign that activity to John Smith due to a work skills mismatch.

D.Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

Question 17

Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?

A.The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}.

B.The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIME}.

C.The message subject should be: A.TIME.
The message body should be: {message_time_of_creation}.

D.The message subject should be: message_time_of_creation. The message body should be: A_TIME.

E.The message subject should be: {A_TIME}.
The message body should be: message_time_of_creation.

Question 18

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

A.Enable the 'Allow activity move via chat" for the"Technician" User Type.

B.Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

C.Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type.

D.Enable the "Allow inventory move via chat" for the "Technician" User Type.

Question 19

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

A.If using an overnight shift, the Daily Extracts for the previous day will beavailable only after the overnight period configured on the Business Rules screen has passed.

B.Daily Extracts can be configured to be available in either XML, CSV or HTML format.

C.Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

D.The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

E.When new custom properties are configured within OFSC, they are automatically added to the appropriateconfigured Daily Extract files.

Question 20

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

A.broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements

B.broadcast messages to users based on their compliance with Smart Location settings

C.broadcast messages to users based on their assigned Help Desk(s)

D.broadcast messages to users based on their assigned User Type

E.broadcast messages to users based on their proximity to a location on the map

F.broadcast messages to users based on their assigned Collaboration group(s)

Other Version: 1105Oracle.1Z0-1003-21.v2022-08-27.q48

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Question 16

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Question 20

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