Question 16

Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should beoffered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the checkbox is visible on the Edit/View Activity form only for Gold VIP members?
  • Question 17

    Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
    Which configuration supports this requirement?
  • Question 18

    A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
    Which three of the following are correct regarding how those contingent workers will be handled by OFSC?
  • Question 19

    Your customer offers a "triple play" service where an installation requires three work skills:
    "Cable","Internet", and "Phone".
    To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
    This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
    One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
    Which two statements are true effect this configuration has on activity assignments and capacitymanagement?
  • Question 20

    A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route ontheir mobile device.
    How do you use filters to satisfy this requirement?