Free Access Oracle.1Z0-1037-21.v2022-03-08.q23 Practice Test (Page 2)

Question 1

What is the purpose of an SLA in Knowledge base?

A.to group and refine related answers based on the product and the service level

B.to provide access to theanswers based on the customer service level agreement matching the answers' access level

C.to give permission to users to add questions in a forum based on the service level

D.to rank customers based on the number of answers posted in a forum based on the service level

Question 2

A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A.Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

B.Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

C.Edit the alias text file to include alias words - battery damage, battery issue, battery.

D.Include battery and damage as keywords under Answers Stop Words.

Question 3

Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A.For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.

B.For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.

C.Knowledge Foundation API can only be used by an internal application.

D.Staff account profile does not have permission to access Knowledge Foundation API.

E.Staff account credentials are not correct.

Question 4

Which two actions must you perform to configure the Social Monitor? (Choose two.)

A.Setup a Social Monitor search schedule.

B.Add of update a list of favorites.

C.Add or update navigation sets to include the Social Monitor navigation button and component.

D.Add or update profiles to include permission to add themes and clustering.

E.Addor update profiles to include the Social Monitor permissions.

F.Add or update staff accounts to use profile that include Social Monitor permissions.

Question 5

What does the response requirement in an SLA specify?

A.the overall maximum time limit for the initial response and resolution for each incident.

B.individual time limits for the initial response time and subsequent resolution asper the business hours.

C.initial response time limit to all customer inquiries within one business day.

D.the maximum number of days allowed for the resolution of an incident as per the business hours.

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