Question 16

How can you access the Report Explorer?
  • Question 17

    You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
    What should you use in your report?
  • Question 18

    Your customer wants to update the new office address in about 1000 answer articles.
    Your client has three interfaces for each of their lines of business that will all have different information.
    What will you recommend to the client to update all the relevant answers?
  • Question 19

    Which two statements are true about workflows in Knowledge Advanced? (Choose two.)
  • Question 20

    How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?