Question 11
Which three types of answers can be added to the knowledge base? (Choose three.)
Question 12
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
Question 13
Which action can be performed on published reports?
Question 14
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
Which configuration setting should you change?
Question 15
Which statement is true about generic objects?