Question 16
You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question 17
Performance on a user's smartphone is degrading. Applications take a long time to start, and switching between apps is slow. Which of the following diagnostic steps should a mobile technician take first?
Question 18
A technician is attempting to join a workstation to a domain but is receiving an error message stating the domain cannot be found. However, the technician is able to ping the server and access the internet. Given the following information:
* IP Address - 192.168.1.210
* Subnet Mask - 255.255.255.0
* Gateway - 192.168.1.1
* DNS1 - 8.8.8.8
* DNS2 - 1.1.1.1
* Server - 192.168.1.10
Which of the following should the technician do to fix the issue?
* IP Address - 192.168.1.210
* Subnet Mask - 255.255.255.0
* Gateway - 192.168.1.1
* DNS1 - 8.8.8.8
* DNS2 - 1.1.1.1
* Server - 192.168.1.10
Which of the following should the technician do to fix the issue?
Question 19
A user switches from Linux to Windows and tries to migrate data using an external USB drive. Windows prompts that the device must be formatted. It works fine on Linux. What should the user do?
Question 20
An administrator received an email stating that the OS they are currently supporting will no longer receive security updates and patches. Which of the following is the most likely reason?
