Question 21

A user's new smartphone is not staying charged throughout the day. The smartphone charges fully every night. Which of the following should a technician review first to troubleshoot the issue?
  • Question 22

    Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
    INSTRUCTIONS
    Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
    Multiple devices may be selected for quarantine.
    Click on a host or server to configure services.
    If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










    Question 23

    A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate.
    Which of the following should the technician do?
  • Question 24

    A Windows 11 Home device is receiving constant pop-ups about an urgent need to update antivirus software in order to remove a detected threat. The user has been clicking the "X" button but the window keeps reappearing. The pop-up includes an "OK" button to install the update. What should the user do next?
  • Question 25

    The screen of a previously working computer repeatedly displays an OS Not Found error message when the computer is started. Only a USB drive, a keyboard, and a mouse are plugged into the computer. Which of the following should a technician do first?