When DHCP isn't enabled, static IPs must be assigned manually, so the engineering team provides the IP details.
FromTravis Everett - All-in-One Exam Guide:
"If DHCP is unavailable, technicians need the static IP configuration to connect devices to the network." .

Comprehensive and Detailed Explanation From Exact Extract:
The issue described-"domain cannot be found" despite the ability to ping the server and access the internet- indicates aDNS resolution problem, not a network connectivity issue. The workstation is currently usingpublic DNS servers (8.8.8.8 and 1.1.1.1)whichcannot resolve internal domain names, such as the ones used in Active Directory environments. To resolve this, the technician needs tochange the DNS settings to point to the internal DNS server, which in most domain setups is thedomain controller itself (likely
192.168.1.10 in this case).
Here's the breakdown of the incorrect options:
B). Assign a static IP address: The IP is already assigned and functioning; the device can ping and reach the network and internet.
C). Configure a subnet mask: The subnet mask is appropriate for the network range (Class C /24).
D). Update the default gateway: The gateway is valid and allows internet access; this is not the issue.
CompTIA A+ 220-1102 Core 2 Objective Reference:
Objective 1.8 - Given a scenario, use features and tools of the operating system.
Under this objective, candidates must know how to troubleshoot OS-based network configurations, includingproper DNS settings in domain environments.
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Comprehensive and Detailed Explanation From Exact Extract:
The first step in the IT change management process is to identify and propose the change. In this case, the technician notices a need (end-of-life network switches), so the appropriate action is toformally propose a change. This proposal would be documented and submitted for approval before any planning or implementation occurs.
According to the CompTIA A+ 220-1102 objectives under Operational Procedures (Domain 4.0), the change management process follows these typical steps:
* Submit a change request (Propose the change)
* Review and approval (Approve the change)
* Planning and scheduling (Schedule the change)
* Implementation
* Documentation and review
Therefore, proposing the change is the correct first step in accordance with standard ITIL-based change management practices.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information management.
Study Guide Section: Change Management Process

Comprehensive and Detailed Explanation From Exact Extract:
In a domain environment, printers are typically deployed via a print server. Users can browse available printers on the server and install them directly.
All-in-One Exam Guidementions:
"In a corporate domain, printers are managed via a centralized print server. Users can select the desired printer from the server's shared list."

Comprehensive and Detailed Explanation From Exact Extract:
After containment and remediation, one of the final steps in incident response is user education. Since the root cause was a phishing attack, it is essential to educate users about identifying phishing attempts, safe browsing practices, and how to handle suspicious communications. This improves overall security posture and helps prevent future incidents.
A: Installing additional tools may be helpful but is a long-term step.
C: Flashing router firmware is not warranted unless the network hardware is known to be compromised.
D: Suggesting more advanced tools might be excessive given that the EDR successfully contained the incident.
Reference:
CompTIA A+ 220-1102 Objective 2.5: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
Study Guide Section: Incident response and user education after a security event