Question 1

You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
  • Question 2

    Which option describes how many reason codes you can assign across all teams using Cisco Finesse?
  • Question 3

    Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?
  • Question 4

    In the Cisco Unified Contact Center Enterprise solution, which command should be entered at the command prompt to invoke the Cisco Unified ICM Support Tools command-line version of the
    "Log Collection Utility" in interactive mode?
  • Question 5

    What is the semantic meaning of the RouterCallKeyDay variable?