Free Access Cisco.500-450.v2022-02-07.q50 Practice Test (Page 6)

Question 21

Refer to the exhibit.

In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

A.BAStatus is not equal to 1.

B.BAStatus is not empty.

C.BAAccountNumber is not empty.

D.callVariable1 is not equal to 1.

E.BACampaign is not empty.

Question 22

Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true?
(Choose three.)

A.It monitors and reports of calls on only one line on the phone.

B.Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.

C.It monitors and reports calls on all lines on the phone.

D.It requires a maximum of two call appearances.

E.It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.

F.Shared lines are supported on ACD lines but not on non-ACD lines.

Question 23

What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?

A.1000

B.6000

C.2000

D.76,000

E.500

Question 24

Which two options affect the Ring No Answer behavior of the agent with the Cisco UCCE Solution and Cisco CVP? (Choose two.)

A.CVP transfer timeout timer setting

B.Agent Desktop Ring No Answer time setting

C.Target Require

D.Cisco Unified Communications manager unattended port setting

E.Consider-IF in a precision queue step

Question 25

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.

Which option describes the likely cause of this error?

A.MAC address of the phone not associated with PG user.

B.Phone IPv6 feature is enabled.

C.Phone Join Across Lines feature is enabled.

D.PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.

E.Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

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Question 21

Question 22

Question 23

Question 24

Question 25

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