Question 6
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?
Question 7
You are preparing for the first backup Avaya Aura Contact Center.
Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?
Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?
Question 8
While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?
Question 9
Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?
Question 10
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
