Free Access Avaya.6211.v2022-03-13.q32 Practice Test (Page 2)

Question 1

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

A.GIVE IVR

B.GIVE MUSIC

C.QUEUE TO SKILLSET

D.GIVE RAN

Question 2

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.Treatments given to the customer while waiting for the agent to join the chat session

B.Treatments given to thecustomer while waiting for the agent to end the chat session

C.Treatments given to the customer while waiting for the agent to reply in an existing chat session

D.Treatments given to the agent while waiting for the customer to join the chat session

Question 3

Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

A.Contact Center Manager Administration

B.Avaya Agent Desktop

C.Session Initiation Protocol

D.Contact Center Manager Server

Question 4

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A.EM_

B.IM_

C.OB_

D.VM_

Question 5

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

A.Agent

B.Web Comms

C.Server

D.Email

E.Skillset

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