Free Access Avaya.6211.v2022-03-13.q32 Practice Test (Page 7)

Question 26

Which service contains the InboundMessage Handler (IMH) component?

A.Contact Center Multimedia (CCMM) Campaign Scheduler Service

B.Contact Center Multimedia (CCMM) Starter Service

C.Contact Center Multimedia (CCMM) E-mail Manager Service

D.Contact Center Multimedia (CCMM) License Service

Question 27

Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?

A.CCT Console

B.CCT API

C.CCT Reference Client

D.CCT Trace Control

Question 28

Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

A.Predetermined dialing

B.Preview dialing

C.Progressive dialing

D.Predictive dialing

Question 29

Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

A.API Server

B.Agent Desktop

C.SIP Connector

D.Avaya Aura Media Server

Question 30

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

A.Multimedia is added to the skillset name.

B.A multimedia prefix is added to the skillset name.

C.A multimedia disposition code is added to the skillset.

D.A multimedia suffix is added to the skillset name.

Other Version: 931Avaya.6211.v2022-07-10.q30

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Question 26

Question 27

Question 28

Question 29

Question 30

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