Question 11

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
  • Question 12

    A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
  • Question 13

    You have launched the Contact Center Multimedia (CCMM) Administration utility.
    Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
  • Question 14

    During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
    Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
  • Question 15

    What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?