Free Access Avaya.6211.v2022-03-13.q32 Practice Test (Page 3)

Question 6

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A.It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

B.It provides administrative and management capabilities for CCMM resources.

C.It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

D.It helps with implementing CTI for installed and browser-based client integrations.

Question 7

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

A.The Outbound Message Handler

B.The Inbound Mail Handler

C.Open Queue Engine

D.The Inbound Message Handler

E.The External Message Handler

F.The Rules Engine

Question 8

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

A.the Rules Engine

B.the Outbound Campaign Management Tool

C.the Outbound Message Handler

D.the Inbound Message Handler

Question 9

When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

A.Customer details are retrieved for the agent using Web services.

B.The newly-arrived contact is created and directed to an application using the Open Queue.

C.The contact is presented to the agent using the Avaya Agent Desktop.

D.The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.

Question 10

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

A.RefClient

B.Database Maintenance utility

C.Data export utility

D.High Availability

Other Version: 931Avaya.6211.v2022-07-10.q30

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Question 6

Question 7

Question 8

Question 9

Question 10

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