Free Access Cisco.820-605.v2023-06-05.q100 Practice Test (Page 10)

Question 41

Refer to the exhibit. Which initial action does a Customer Success Manager take?

A.Share the report with the customer point of contact for license types B and D and determine causes

B.Run analysis on all the license types used by the customer on all platforms

C.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

D.Provide trending information on license types B and D and share with all stakeholders

Question 42

Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

A.predictive

B.diagnostic

C.descriptive

D.prescriptive

Question 43

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

A.number of users registered, number of meetings user initiated, number of meetings user joined

B.network utilization, number of meetings user initiated, number of users

C.number of users registered, bandwidth utilization, number of training sessions user joined

D.number of users registered, service logs, number of users

Question 44

Which outcome is the best that a Customer Success Manager can achieve for a customer?

A.ensuring the customers deployment teams and end users are trained and ready to adopt the technology

B.adoption of all the licenses and features the customer purchased leading to expansion to improve the customer's business

C.removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

D.full adoption of all the technologies the customer purchased

Question 45

Which definition of a use case is true?

A.list of instructions that customer uses tor their software

B.list of actions or event steps that a customer uses

C.comparison of the marketing description of what a product does and the customer's experience

D.list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

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