Free Access Cisco.820-605.v2023-06-05.q100 Practice Test (Page 11)

Question 46

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.The accelerated pace of innovation in the era of the Internet of Things confuses many customers A CSM helps sales position the right technologies that will accelerate success for their business.

B.IT is increasingly adopting new consumption models In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realised The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

C.Service organizations must evolve from a "break fix' business model to proactive and pre-emptive services that help prevent problems for customers before they arise arid accelerate solution adoption The CSM advises the professional services team on the best services to position.

D.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase The CSM supports sales with use cases and testimonials for proposed solutions.

Question 47

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A.scheduling of Quarterly Success Review

B.completion of customer training

C.review of product roadmap

D.agreement of key stakeholders

E.confirmation of customer business outcomes

Question 48

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

A.health score

B.risk management

C.training surveys

D.help desk data

E.telemetry

Question 49

What is a type of expansion opportunity?

A.additional user groups

B.using latest release versions

C.positive customer sentiment

D.strong stakeholder communication

Question 50

The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

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Question 46

Question 47

Question 48

Question 49

Question 50

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