A.educating on product features

B.expanding the customer footprint

C.lowering the service level

D.providing a discount on renewal

A.No action is necessary as long as the health index is green

B.Join the sales and marketing strategy meetings

C.Review and update the success plan for ongoing activities

D.Observe the online image of the customer

E.Manage the service issues and escalations

A.Engage with the account team to understand the expansion opportunities.

B.Document customer's current technical escalations.

C.Speak the internal contacts to understand the customer's priorities and sentiment.

D.Perform a deep analysis of all the sales orders to the past 24 months.

A.providing a discount on renewal

B.educating on product features

C.expanding the customer footprint

D.lowering the service level

A.cost efficiency

B.business growth

C.risk management

D.credibility

E.sustainability