A.The customer needs to consume more of this product.

B.The customer is unlikely to renew this license.

C.The customer is unlikely to advocate for this product.

D.The customer needs to purchase more licenses.

A.Share the report with the customer point of contact for license types B and D and determine causes

B.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

C.Provide trending information on license types B and D and share with all stakeholders

D.Run analysis on all the license types used by the customer on all platforms

A.Twice yearly student and staff surveys with two questions related to IT

B.Measure the number of complaints raised by students

C.Combination of tailored surveys and IT tools-based metrics

D.Implement staff Super Users to provide feedback

A.increase in new subscribers or increase in end users

B.reduction in headcount or operational support costs

C.customer and employee feedback

D.number of activities completed or increase in direct time

E.number of incidents reported or number of compliance issues