What is the best reason for documenting your customer's success?

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

What is the value proposition of customer success for customers?

Which one of the following solutions enable business outcomes in the financial industry?

From a Customer Success perspective, which reason to monitor your customer's health is the most important?