Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 9)

Question 36

The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Question 37

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A.Combination of tailored surveys and IT tools-based metrics

B.Measure the number of complaints raised by students

C.Twice yearly student and staff surveys with two

D.Implement staff Super Users to provide feedback

Question 38

What is the first step a Customer Success Manager should take to identify why the solution was purchased?

A.Engage with the customer.

B.Review the bill of materials.

C.Collaborate with the sales team.

D.Evaluate the Customer Success Plan.

Question 39

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A.Evaluate the availability of resources to work on the problem.

B.Engage a specialist to identify a technical solution or workaround.

C.Conduct an assessment of the business impact of the problem.

D.Establish a timeline of when a solution must be in place.

Question 40

Which two actions should be taken when a customer's usage is in decline? (Choose two.)

A.Identify changes in the customer's business processes.

B.Review the implementation plan with key customer leadership.

C.Tell the customer a new solution will soon be available.

D.Assess the capabilities of the solution against the customer's desired outcomes.

E.Show the customer how the current solution compares to the offers from a competitor.

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Question 36

Question 37

Question 38

Question 39

Question 40

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