Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 6)

Question 21

Which action should be taken when new company leadership is forcing a competitor's solution?

A.Hold an executive briefing to evaluate risks of the proposed solution.

B.Recheck the value realized by the current solution.

C.Tell the new leadership about the long-standing relationship between two companies.

D.Demonstrate how the current solution is a lower-cost solution than competitors.

Question 22

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

A.Administer twice-yearly student and staff surveys with two question related to IT

B.Measure the number of complaints raised by students

C.Use a combination of tailored surveys and IT tools-based metrics

D.Implement staff Super Users to provide feedback

Question 23

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A.capability gap

B.financial gap

C.consumption gap

D.organizational gap

Question 24

What is a financial implication of churn?

A.increase in service level

B.decrease in subscription

C.expansion of contract

D.decrease in discounts

Question 25

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

A.Escalate the situation to your manager and request a customer visit to understand concerns and expectations

B.Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

C.Engage the service delivery manager and request two days of free consultation for the customer

D.Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

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Question 21

Question 22

Question 23

Question 24

Question 25

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