Question 31

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
  • Question 32

    Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
  • Question 33

    In which lifecycle stage would a lack of skilled resources be identified as a barrier?
  • Question 34

    A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
    Which action does the Customer Success Manager take first?
  • Question 35

    Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?