Free Access Cisco.820-605.v2025-11-26.q121 Practice Test (Page 7)

Question 26

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

A.Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.

B.Engage the service delivery manager and request two days of free consultation for the customer.

C.Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.

D.Escalate the situation to your manager and request a customer visit to understand concerns and expectations.

Question 27

What is a business adoption barrier?

A.solution is not implemented

B.services are unpurchased

C.customer lacks technical knowledge

D.lack of customer stakeholder

Question 28

Which action should a Customer Success Manager take when the product utilization score is not improving?

A.Conduct customer interviews to understand current adoption barriers and develop a solution plan.

B.Engage the sales team to upsell the solution and offer options and product diversity to the customer.

C.Review the support case history to identify product quality or customer education issues.

D.Contact the product operations team to review the telemetry and offer insights to the customer.

Question 29

A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

A.Clarity roles and responsibilities with the stakeholders.

B.Share the company's organizational chart with the support team.

C.Ensure that the customer knows the point of contact for product training.

D.Provide customers with relevant use cases for the purchased solution.

Question 30

In which stage does the Customer Success Manager initially validate stakeholders?

A.onboarding

B.deployment

C.utilization

D.purchase

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Question 26

Question 27

Question 28

Question 29

Question 30

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