Free Access Cisco.820-605.v2026-07-13.q144 Practice Test (Page 17)

Question 76

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A.capability gap

B.financial gap

C.consumption gap

D.organizational gap

Question 77

A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?

A.Research the best training available for this new technology and ensure as many IT staff as possible attend the training.

B.Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

C.Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.

D.Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

Question 78

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A.Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

B.IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

C.IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.

D.The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

Question 79

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A.Re-enforce the time to value of the solution

B.Provide the customer with a chargeable deployment service

C.Give the customer a discount on a future purchase

D.Suggest that the customer replace their existing staff

Question 80

Refer to the exhibit. Which action should the Customer Success Manager take to improve the health index of Company B?

A.Perform a marketing campaign and design a roadmap of new products.

B.Analyze annual recurring revenue growth and reduce renewal risks associated with technology.

C.Observe the net promoter scores and how likely the customer is to create a success story.

D.Provide recommendations for training and offer scripts for learning products.

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Question 77

Question 78

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Question 80

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