The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should and administrator take to meet the requirements?

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.
What type of field will satisfy these requirements?

Which statement is true about the creation of entitlement processes?
Choose 2 answers

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.
How should the administrator grant access for the sales rep?