Question 76

The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?
  • Question 77

    Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and available functions. Recently,usrrs have noted that their pages take a long time to load and it's starting to negatively impact their experience.
    What should the administrator do to help diagnose where improvements can be made?
  • Question 78

    A set of Cases records with a specific record type needs to be restricted so that only a Support manager and four Support users have access. What can you do as a system administrator to meet this requirement? * (1 Point)
  • Question 79

    Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
    Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?
  • Question 80

    Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?