Free Access ServiceNow.CIS-CSM.v2024-12-25.q100 Practice Test (Page 13)

Question 56

What do blue circles in the timeline of a case form represent?

A.Activity updates

B.State changes

C.Customer comments

D.Triggered SLAs

Question 57

What one of the following is optional when creating a Catalog workflow?

A.Publishing the workflow

B.Defining workflow activities

C.Approving the workflow

D.Managing workflow versions

Question 58

The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?
Choose 3 answers

A.Simple Match

B.Correlation

C.Aggregate

D.Availability

E.Scripted

Question 59

What is a household entity?

A.Group of people that usually share a common address and use services as a group

B.Group of consumers that usually share a common address and use services as a group

C.Group of users that usually share a common address and use services as a group

D.Group of customers that usually share a common address and use services as a group

Question 60

The available case types are: (Choose two.)

A.Product Support

B.Order

C.Product

D.Support

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