Free Access ServiceNow.CIS-CSM.v2024-12-25.q100 Practice Test (Page 16)

How many active OpenFrame configurations can you have on an instance?

A.2

B.Unlimited

C.1

D.3

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

A.Manage cases on behalf of customer service agents

B.Create cases on behalf of customers

C.Manage requests on behalf of customer service agents

D.Create requests on behalf of customers

E.Manage major incident communication on behalf of a customer service manager

Which feature enables employees to request support for themselves and for external customers?

A.Business Locations

B.Responsibility Definitions

C.Account Management

D.Contributor Users

What is KCS (Knowledge Centered Services)?

A.A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management

B.A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted

C.A dashboard with specific visualization of the different knowledge bases and categories

D.An application that helps agents and managers to create cases from Knowledge articles

Out-of-the-box. cases are automatically closed after how many days?

A.10 days

B.3 days

C.Cases are not automatically closed by default

D.5 days

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