Question 76
Which roles are considered external? (Choose two.)
Question 77
Advanced Work Assignment (AWA) pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. Which step would ensure the work was allocated to the appropriate agent?
Question 78
Major Issue Management uses which one of the following capabilities?
Question 79
Which of the following is a condition for matching rules?
Question 80
Which of the following roles have permission to create a relationship between a contact and an account?
(Choose two.)
(Choose two.)