Question 36
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
Question 37
Agents and managers cannot create knowledge articles from Community questions.
Question 38
In the Customer Service Management space, what does the term asset management mean?
Question 39
Which of the following roles can update a consumer's record? (Choose two.)
Question 40
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)