Free Access ServiceNow.CIS-CSM.v2024-12-25.q100 Practice Test (Page 18)

Question 81

What is knowledge article versioning?

A.A content tracker for knowledge articles

B.A knowledge article publishing guide

C.The ability to manage and track article updates Most Voted

D.A knowledge article numbering guide

Question 82

Which of the following statements is correct with regards to partners vs. third-parties in ServiceNow's CSM application?
Choose 2 answers

A.A partner does not own the relationship with a customer. This relationship is owned by the organization they are partnering.

B.A partner does not own any of the products or services provided by their partnering organization, instead they help to sell, deliver, and support them on their behalf.

C.A partner is an organization that has been contracted to sell products and services they have actually purchased from another organization.

D.A partner will own the relationship with their customer

E.A partner and a third party are the same in ServiceNow's CSM application.

Question 83

What role does the Engagement Manager play before the Workshop? (Choose two.)

A.Project Manager

B.Acts as intermediary

C.Provides answers to technical problems

D.Assists with technical requirements

Question 84

What are the Forum User Types? (Choose three.)

A.Admin

B.Registered

C.Public

D.Custom

E.Moderator

Question 85

Which one is NOT a dependency for the Customer Service Plugin?

A.Skills Management

B.Openframe

C.Communities

D.Task Activities

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