Free Access ServiceNow.CIS-CSM.v2024-12-25.q100 Practice Test (Page 6)

Question 21

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

A.Web-based

B.WebDAV-versioned

C.Web-configurable

D.webDAV-compilant

Question 22

What will be the state of a case after a customer rejects the solution proposed by an agent?

A.In Progress

B.Solution Rejected

C.New

D.Open Most Voted

Question 23

Which entities combined together make up the Service-aware Install Base?
Choose 3 answers

A.Configuration Items

B.Installed Products

C.Install Base Items

D.Ml Assets

E.Sold Products

Question 24

What are the ways the Customer Portal Locale feature can be used?
Choose 2 answers

A.Ensure only authenticated users can choose a language/locale on a customer service portal

B.Allow authenticated and guest users to choose a language/locale on a customer service portal

C.Restrict access to a customer service portal based on where a user is physically located

D.Forward authenticated and guest users to a translated customer service portal

Question 25

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

A.Individuals

B.Contacts

C.Partners

D.Accounts

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