Free Access ServiceNow.CIS-ITSM.v2022-04-30.q134 Practice Test (Page 8)

What will be the next state when the "Request Approval" button is clicked in normal change form?

A.Open

B.Assess

C.Authorize

D.Approval Requested

How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?

A.The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.

B.The auto-closure feature will run based on the resolution date.

C.The auto-closure feature will be disabled.

D.The auto-closure feature will run based on the updated date.

Which of the following statements is true regarding incidents created for a VIP caller?

A.The priority field will automatically change to High.

B.The caller color will change.

C.An email will be sent to incident manager to follow up regarding this incident.

D.Workflow will change to accommodate for the criticality of the incident.

Which role is required to delete an incident?

A.itil_admin

B.admin

C.incident_manager

D.itil

Configuration items (Cls) can be connected to each other. Terms such as Runs on, Depends On, or Contains are examples of a _____________.

A.Relationship Type

B.CI Dependency

C.CI Attribute

D.Related List

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