Free Access ServiceNow.CIS-ITSM.v2022-04-30.q134 Practice Test (Page 7)

Question 26

Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)

A.Label

B.Container Start

C.HTML

D.Lookup Select Box

E.IP Address

F.UI Page

Question 27

According to the OOTB implementation, you can only create normal change or emergency change from a problem, but not standard change.

A.True

B.False

Question 28

Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

A.Enable the Service Cloud Console app on the company website.

B.Enable Chatter Questions in the company's Customer Community.

C.Offer a Chat button on the company website.

D.Expose the case feeds option on the company's website.

Question 29

Which interface needs to be implemented by a Lightning Component so that it may be displayed in modal dialog by clicking a button on a Lightning Record page?

A.lightning:editAction

B.force:lightningEditAction

C.lightning:quickAction

D.force:lightningQuickAction

Question 30

Which of the following statements is true regarding the permission that a user of itil role has?

A.Users with itil role can update any incident.

B.Users with itil role can only update incident created by them.

C.Users with itil role can update any incident except closed and resolved incidents.

D.Users with itil role can update any incident except closed incidents.

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Question 26

Question 27

Question 28

Question 29

Question 30

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