Free Access ServiceNow.CIS-ITSM.v2022-04-30.q134 Practice Test (Page 9)

Question 36

Which of the following fields in the Choice form specifies the field for which this choice is made?

A.Dependent value

B.Element

C.Value

D.Field

Question 37

In knowledge management, which conditions must be met before users can import Word documents?

A.The user must meet the conditions in the Can Contribute User Criteria for at least one knowledge base OR have the knowledge or knowledge_admin role.

B.The knowledge base must have the Enable Article Import field set to true.

C.The user must have the knowledge or knowledge_admin role.

D.The user must have one of the roles specified in the Knowledge system property "List of roles (comma-separated) that can import Knowledge Articles".

Question 38

Why it takes time for the workaround to appear in the linked incidents' comments when the "Communicate Workaround" is clicked in a problem?

A.The system waits an action from the user to close the problem and then the workaround will be copied.

B.The "Communicate Workaround" uses an event which must be processed.

C.The query used to filter linked incidents is very complex and it takes time to run.

D.There's a scheduled job that runs every day at midnight to add the comment to linked incidents.

Question 39

Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

A.In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.

B.Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.

C.Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.

D.Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.

Question 40

A user with role catalog_admin can manage user criteria.

A.True

B.False

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Question 36

Question 37

Question 38

Question 39

Question 40

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