Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 18)

Question 81

In Knowledge Management, where can user criteria NOT be used?

A.Can Read field on the knowledge article

B.Can Contribute related list on the knowledge base

C.Roles field on the knowledge article

D.Can Read related list on the knowledge base

E.Cannot Read held on the knowledge article

Question 82

How do you make an article visible in the featured content section?

A.Add the article to the featured content related list in a knowledge base.

B.Select the Featured check box in the article.

C.Add a new record to the "Featured Content" table.

D.Add a new record to "Knowledge Base Featured" table.

Question 83

A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?

A.List the Categories in the Catalog Item's Description field

B.Copy the Catalog Item and associate a copy with each Category

C.Build the item as an Order Guide

D.Add additional Categories in the Catalog Item's Categories Related List

Question 84

What is the purpose of "reassignment_count" field in incident table?

A.It stores the number of times the "Assigned to" value changed.

B.It stores the number of times the "Assignment group" value changed.

C.It stored the number of times the incident was reopened by the caller.

D.It stored the number of times the incident was reassigned to the caller.

Question 85

The itil user is permitted to read the CAB definitions.

A.True

B.False

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Question 81

Question 82

Question 83

Question 84

Question 85

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