Free Access ServiceNow.CIS-ITSM.v2022-09-09.q264 Practice Test (Page 49)

Question 236

Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

A.In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.

B.Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.

C.Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.

D.Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.

Question 237

What is the purpose of "time_worked" field in incident table?

A.This is a cumulative time logged by the users.

B.It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

C.It stores total elapsed time since the incident was created.

D.It stores total elapsed time since the incident state changed to "In Progress".

Question 238

When evaluating change request states in a script include, which is the preferred method for referencing a state?

A.Use the g_form.getValue function to retrieve the State field value

B.Use the .getDisplayValue function to retrieve the State field value

C.Use the state name constant, such as ChangeRequestStateHandler.SCHEDULED

D.Use the State field value, such as -2

Question 239

As of Orlando, this plugin is now active by default to support the Service Catalog.

A.Process Designer support
(com.glideapp.servicecatalog.processdesign_editor)

B.Flow Designer support
(com.glideapp.servicecatalog.flow_designer)

C.Flow Editor support
(com.glideapp.servicecatalog.flow_editor)

D.Workflow Editor support
(com.glideapp.servicecatalog.workflow_editor)

Question 240

A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

A.SOSL queries

B.Dynamic Schema binding

C.describeSObjects()

D.REST API

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Question 236

Question 237

Question 238

Question 239

Question 240

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