Free Access ServiceNow.CIS-ITSM.v2022-09-09.q264 Practice Test (Page 45)

Question 216

Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?

A.Account a = MyRemoter.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );

B.Account a = controller.getAccount('TestAccount');System.assertEquals( 'TestAccount', a.Name );

C.MyRemoter remote = new MyRemoter(); Account a = remote.getAccount('TestAccount'); System.assertEquals( 'TestAccount', a.Name );

D.MyRemoter remote = new MyRemoter('TestAccount'); Account a = remote.getAccount(); System.assertEquals( 'TestAccount', a.Name );

Question 217

Which of the following is NOT a consideration when determining the need for multiple service catalogs?

A.Services and Types of Service

B.Size of the company

C.Audience

D.Delegation of Catalog Administration

Question 218

A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

A.Use a MassEmailMessage() with an Apex Trigger.

B.Use a Workflow Email Alert.

C.Use an Email Alert with Process Builder.

D.Use a SingleEmailMessage() with an Apex Trigger.

Question 219

Incident Variable Editor can be made visible only to incidents created from record producers.

A.True

B.False

Question 220

In the baseline platform configuration, when a Knowledge Article is flagged by a user as being incomplete or incorrect, a notification is sent to the Knowledge Base Owner.