Free Access ServiceNow.CIS-ITSM.v2022-09-09.q264 Practice Test (Page 8)

Which table is used to store emergency change requests?

A.Emergency Change Request [emergency_change_request]

B.Change [change]

C.Change Request [change_request]

D.Emergency CR [emergency_cr]

ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.

A.True

B.False

Which table do all technical configuration items extend from?

A.Base Configuration Item [item]

B.Technical Configuration Item [technical_cmdb_ci]

C.None of the listed answers

D.Configuration Item [cmdb_ci]

Which of the following statements is true regarding incidents created for a VIP caller?

A.The priority field will automatically change to High.

B.The caller color will change.

C.An email will be sent to incident manager to follow up regarding this incident.

D.Workflow will change to accommodate for the criticality of the incident.

In the baseline configuration, ONLY Emergency Changes require a PostImplementation Review (PIR).

A.True

B.False

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