Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 12)

Configuration changes to the Change Management - CAB Workbench Application must be done in the global scope.

A.True

B.False

True or False:
Users with the itil role can delete an Incident.

A.True

B.False

Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

A.From the service portal

B.From the service catalog

C.From an inbound email

D.From an incident record

Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

A.The permanent fix is too costly and the documented workaround is sufficient

B.A Change is pending implementation

C.The root cause has not been established and approved

D.A vendor is actively investigating the Problem

Which of the following approaches is used to display a variable from a requested item on a Catalog Task form?

A.In the Catalog item, set Display Variables in Catalog Tasks to true.

B.In the Catalog item, set Cascade Variables to true.

C.In the Catalog Task Activity within the Item's fulfillment workflow, select variables to be displayed in the Variables on Task Form field.

D.In the Catalog Task Activity within the Item's fulfillment workflow, write a Script to retrieve and set Catalog Task field values.

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