Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 7)

Question 26

What is the optimal technique a developer should use to programmatically retrieve Global Picklist options in a Test Method?

A.Use a static resource.

B.Perform a callout to the Metadata API.

C.Use the Schema namespace.

D.Perform a SOQL Query.

Question 27

Which of the following is the goal of problem management?

A.Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.

B.Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.

C.Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

D.Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

Question 28

A company has code to update a Request and Request Lines and make a callout to their external ERP system's REST endpoint with the updated records.

The CalloutUtil.makeRestCallout fails with a "You have uncommitted work pending. Please commit or rollback before calling out" error.
What should be done to address the problem?

A.Move the CalloutUtil.makeRestCallout method call below the catch block.

B.Change the CalloutUtil.makeRestCallout to an @InvocableMethod method.

C.Change the CalloutUtil.makeRestCallout to an @future method.

D.Remove the Database.setSavepoint and Database.rollback.

Question 29

Which module to use in order to modify the field mapping of the Known Error articles?

A.Knowledge > Administration > Field Mapping

B.None of the listed answers

C.Knowledge > Field Mapping

D.Knowledge > Articles > Field Mapping

Question 30

Draft stories are outputs of requirements workshop(s).

A.True

B.False

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Question 26

Question 27

Question 28

Question 29

Question 30

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